Accessorial (Additional)
Services Services such as packing, appliance servicing, unpacking, or
piano stair carries that you request to be performed (or are necessary
because of landlord requirements or other special circumstances). Charges
for these services are in addition to the transportation charges.
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Advanced Charges Charges for services not
performed by the mover but instead by a professional, craftsman or other
third party at your request. The charges for these services are paid for by
the mover and added to your bill of lading charges.
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Agent The local moving company representing a national
van line. May serve as booking, origin, destination and/ or hauling agent.
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AMSA Certified Mover An interstate carrier
that transports your household goods shipment under its own operating
authority, granted by the Federal Highway Administration. AMSA Certified
Movers subscribe to the AMSA Code of Conduct and have pledged to conduct
their business in the most efficient and professional manner possible.
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AMSA Certified Van Line An interstate
carrier that transports your household goods shipment under its own authority,
granted by the Federal Highway Administration, on a national basis. Van Lines
use a network of agents throughout the country to provide the origin,
destination and hauling services needed to accomplish your move. Like Certified
Movers, AMSA Certified Van Lines subscribe to the AMSA Code of Conduct. They
have pledged to conduct their business in the most efficient and professional
manner possible and are responsible for the acts of their agents.
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Appliance Service Preparation of major
electrical appliances to make them safe for shipment.
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Bill of Lading The receipt for your goods and
the contract for their transportation. It is your responsibility to understand
the bill of lading before you sign it. If you do not agree with something on the
bill of lading, do not sign it until you are satisfied that it is correct. The
bill of lading is an important document. Don't lose or misplace your copy.
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Binding/Non-Binding Estimate A
binding estimate is an agreement made in advance with the mover that guarantees
the total cost of the move based on the quantities and services shown on the
estimate. A non-binding estimate is the carrier's approximation of the cost
based on the estimated weight of the shipment and the accessorial services
requested. A non-binding estimate is not binding on the carrier and the final
charges will be based on the actual weight and tariff provisions in effect.
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Booking Agent Agent or person who sells and
registers your move. A booking agent does not necessarily have to be located at
or near the origin or destination.
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Carrier The mover providing transportation of your
household goods.
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Change Order A form used to amend the amount
indicated on the original estimate due to the addition or deletion of items to
be shipped or services requested by the customer.
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C.O.D. Transportation for a private shipper for which
payment is required at the time of delivery at the destination residence (or
warehouse).
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Destination Agent Agent located at or near
your destination who provides necessary services and information at the end
of your move.
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Estimate A general calculation of the transportation
charges, as well as costs for additional services requested by the customer.
Includes an estimation of shipment weight.
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Expedited Service An agreement with the
mover to perform transportation by a set date in exchange for charges based on a
higher minimum weight.
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Flight Charge An extra charge for carrying items
up or down flights of stairs.
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Guaranteed Pickup and
Delivery Service An additional level of service whereby dates of service
are guaranteed, with the mover providing reimbursement for delays. This premium
service is often subject to minimum weight requirements.
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Hauling Agent Agent who owns the van assigned by
the van line to transport your possessions.
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High Value Article Items included in a
shipment that are valued at more than $100 per pound. These items should be
disclosed to the mover to ensure they are protected accordingly.
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Inventory The detailed descriptive list of your
household goods showing the number and condition of each item.
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Line haul Charges Charges for the vehicle
transportation portion of your move. These charges apply in addition to the
additional service charges.
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Long Carry An added charge for carrying articles
excessive distances between the mover's vehicle and your residence.
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Non-Temporary-Storage (NTS)
Long-term household good storage in lieu of transportation. Also
referred to as extended storage or permanent storage
Order for Service The document authorizing
the mover to transport your household goods.
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Order (Bill of Lading) Number
The number used to identify and track your shipment.
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Origin Agent Agent at origin responsible for
performing packing and preparing necessary documentation.
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Peak Season Rates Higher line haul charges
that are applicable during the summer months.
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Pickup and Delivery Charges
Separate transportation charges applicable for transporting your shipment
between the SIT warehouse and your residence.
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Registration Number The number assigned by
the van line to identify your shipment. Found in the upper right-hand corner of
the Order for Service and the bill of lading.
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Relocation Consultant The agent sales
representative responsible for providing the customer with an estimate of the
cost of his/her move, as well as for answering any and all questions the
customer might have with regard to the moving process.
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Shuttle Service Use of a smaller vehicle to
provide service to residences that are not accessible to the mover's normal
line haul equipment.
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Storage-In-Transit (SIT) Temporary
warehouse storage of your shipment pending further transportation, for example,
if your new home isn't quite ready to occupy. You must specifically request SIT
service, which may not exceed a total of 90 days of storage, and you will be
responsible for the added charges for SIT service, as well as the warehouse
handling and final delivery charges.
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Valuation The degree of "worth" of the shipment. The
valuation charge compensates the mover for assuming a greater degree of
liability than that provided for in the base transportation charges. This is
also known as Extra Care Protection.
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Van Foreman The van driver having overall
responsibility for the loading, transport, and unloading of the customer's
belongings.
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Van Line The national moving company through which
affiliated agents are granted the necessary authority to transport interstate
shipments. The van line handles dispatching, shipment routing and monitoring,
paperwork processing, and claims settlement for all interstate shipments handled
by its agents.
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Warehouse Handling An additional charge
applicable each time SIT service is provided. This charge compensates the mover
for the physical placement and removal of items within the warehouse.
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