1. When is the best time to move?
Between May 15th and September 1st is "peak period" where
equipment and personnel are in high demand. If your moving
plans are flexible, avoid moving during this time frame. The
end and the beginning of each month is a busy time as well.
Schedule your move for the middle of the month and movers
will be in less demand. (return)
2. How far in advance should I contact a mover?
Provide as much advance notice as you can. In order to leave
adequate time to handle all move details, six to eight weeks
is the suggested amount of notice. (return)
3. How long will it take for my belongings to arrive at my
new location?
Typically, from 2 to 12 days depending on where you're
moving and the size of your move. On average, the moving van
will travel about 450 miles per day. Also, the driver may
load and unload other shipments in route. Check with your
move coordinator for details on your move. (return)
4. What type of insurance options do you offer?
We offer a selection of coverage, including:
Basic Carrier Liability. Basic liability is just that -
basic. Protection ranges from $.30 per pound to $.60 per
pound at no additional cost to you depending on the type of
move you are making. If your new 40-pound TV is damaged,
under basic liability protection, you would be paid either
$12 or $24. For most families, this level of protection is
not adequate, so you may consider additional protection.
Replacement Cost Protection. Replacement cost protection
offers the highest level of protection. Under this plan if
an item is lost or damaged beyond repair, it is replaced at
like value, without depreciation. Under this option you must
declare a lump sum valuation of your entire shipment with a
minimum of $5.00 per pound. (return)
5. What items can't be moved?
Certain items are restricted for transport. The following
list are examples of restricted items:
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Flammables
Combustibles such as aerosol cans
Paints, thinners and varnishes
Gasoline, kerosene, oil and bottled gas
Nail polish and remover
Ammunition and explosives
Corrosives and cleaning fluids
Perishables |
See our complete list of Items That Cannot Be Shipped.
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6. Can I take my plants?
We cannot accept responsibility for safely moving plants.
There is no safe way to pack and move them. Also, because of
the length of time on the van and the variances in
temperature, plants typically simply do not survive the
trip. Some states actually prohibit the entry of all plants,
while other states will admit plants under specific
conditions. Still others have no regulations on plants.
Suggestion: move them in the car with you or make
arrangements to give them to a friend. (return)
7. How will you move my car?
Automobiles are moved directly on the moving van with your
household goods, or on a car carrier. If your car is loaded
on the van, it can be loaded at the residence with specially
designed car loading ramps or it can be taken to a local
warehouse and driven on from inside the warehouse. Once it
is inside the van it is secured to the floor and a deck is
constructed over the car with specially designed bars to
support loading over the car. (return)
8. What will happen if my belongings need to be stored?
If you can't move into your home at the time your belongings
are delivered, Jobbers Moving & Storage can safely store the
goods in one of our facilities or one of hundreds of other
Allied agent facilities. Your goods will be unloaded and
rewrapped and reloaded into specially designed storage
vaults. Then, at the time you are ready to receive your
belongings, simply notify your move coordinator and we will
make arrangements for delivery. Check with your move
coordinator regarding charges for storage and delivery out
services (return)
9. Will anyone else's belongings be on the van with mine?
Unless your belongings will fill up the entire moving van,
then there will be other goods loaded onto the van with
yours. But rest assured each shipment is inventoried
separately and sectioned off within the van to make sure
there is no co-mingling of shipments. (return)
10. Do the items in my dresser drawers need to be packed?
Fragile, breakable or valuable items should be removed from
your drawers. Fragile and breakable items should be packed
and valuables should be transported by you. When you are
sure that your belongings will not go into storage, then you
can leave light weight clothing items in your dresser
drawers. If your belongings are bound for storage, then all
contents of drawers must be emptied. (return)
11. What items require special attention or servicing? How
will they be handled?
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appliances
waterbeds, bunk beds, sleep-number beds, pier group
some pictures/paintings, pieces of glass or marble
pool tables
plasma TV's
grandfather clock
hot tubs
swing sets/gyms
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During the survey of your home, your move consultant will
advise you on the items that will require special attention.
We will arrange for a specialized professional to handle the
preparation of these items. (return)
12. How will you protect my upholstered furniture?
Stretch Wrap – an Allied Van Lines invention – will be used
to wrap all of your overstuffed items to prevent soiling and
other damage. (return)
13. Do I need to be present when the movers are there?
We request that you or someone who can act on your behalf be
present the entire time the packers and movers are in your
home. You will need to sign paperwork and verify services
performed. In addition, you will want to ensure that all
services are being performed to your satisfaction. (return)
14. What should be done about jewelry and other valuables?
Movers are not responsible for cash, coin and stamp
collections or jewelry. We strongly suggest you find a safe
place to keep your valuables during the move process.
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15. What will be done to protect my carpets, walls and
interior of my home?
The moving team will cover your entryway and heavy traffic
areas with rug runners, and your stairwells with protectors.
If you need further protection, notify your move
coordinator. (return)
16. What is the difference between a binding and non-binding
estimate?
A non-binding estimate requires you to pay based on the
actual weight of your shipment and the services performed. A
binding estimate is a guaranteed price that will not be
exceeded unless additional services are ordered and
performed that are not listed on your paperwork. (return)
17. Where do "extra charges" come from?
At the time of your estimate, if you fail to show your
moving consultant a certain area of the home (e.g., crawl
space, shed or attic) or you anticipated a garage sale that
never happened, then the cost of moving these items are
additional. There would also be additional charges if the
carrier is requested to pack items you had previously
intended to pack yourself and had been unable to complete.
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18. What if the truck can't park up close to the house?
If the movers are not able to park the van close to your
home entrance, you may be charged for a "long carry.” In
other instances, because of low hanging tree branches or
narrow streets, the van is not able to come within a
distance normal for carrying goods to or from the van. When
this happens, a "shuttle service" may be required. Shuttle
service involves loading or unloading your goods into a
smaller vehicle and then transporting them to or from your
home. This service requires an additional charge. Your move
consultant will be able to explain all of these services and
charges to you. (return)
19. What payment options are available?
Most moves require payment up front or upon delivery in
certified funds, cash or money order. Other options such as
credit cards may be available. You should discuss these
options with your move consultant to see which one is best
for you. If your employer is paying for your move,
arrangements can be made to directly invoice your company.
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