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Quality of Service - Customer Survey Questionnaire

 Extremely   Extremely    
Satisfied   Dissatisfied    
    5   4   3   2   1   N/A  
Booking / Move Management Services:
Overall, how satisfied were you with the consultant who visited your residence to survey your move?                
If you had any special requests or needs, did Jobbers Moving & Storage follow through with the appropriate person or action?                
Throughout the move how satisfied were you with the communications with the person at Jobbers who coordinated your move, typically calling or emailing you to confirm your services and answer your questions?                
                           
 
Origin Services:
Were the packers careful in how they treated your items?                
Did the truck and crew arrive to load your goods when promised?                
How satisfied were you with the loading process?                
Did the driver who picked up your goods show care in handling your furniture?                
Was the crew who loaded your goods careful in how they treated your items?                
 
Delivery Services:
Did the driver advise you on your load day, or call you from the road one day prior to delivery to let you know when your goods would be delivered?                
Did the driver and crew unload your goods when promised?                
How satisfied were you with the unloading process?                
Did the driver who delivered your goods show care in handling your furniture?                
Did the crew who unloaded your goods demonstrate care in how they treated your items?                
 
 
  Extremely Very Somewhat Not Very Not at All
Overall: Likely Likely Likely Likely Likely
How likely is it that you would recommend Jobbers/Allied to a friend, colleague or family member?  
 
 
Let us know how your heard about us: (please mark all applicable)

Referral / Reputation / Repeat

Internet Search

Advertising / Marketing

Phonebook (Dex)

Phonebook (Yellowbook)

 Phonebook (Consolidated)

Phonebook (SRT)

Phonebook (Other)

 

We welcome your comments:

       

First name

 Last name    

If there is anything further we can do to assist you now or in the future, please contact us toll free (800) 209-9204 or via email at

 

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